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In this Q&A session, we dive into a topic that affects every financial services firm: Training & Competence (T&C). And…
Is my T&C Scheme on the naughty list? It’s that time of year when letters are winging their way to…
When the Senior Managers and Certification Regime (SM&CR) was first introduced in the wake of the financial crisis, it wasn’t…
I’m writing this article a week before the deadline for the second annual Consumer Duty Board Report (CDBR#2). Working with…
‘We want to help consumers navigate their financial lives and plan for the long term. Some of the most difficult…
The Senior Managers and Certification Regime (SMCR) has been with us since December 2016 for larger firms and December 2019…
The turn of the millennium marked a pivotal moment for the UK’s banking and legal landscape. A Court judgment, Royal…
The reluctance of consumers to engage with their debts is one of the most challenging – and yet most common…