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Only a week ago the Financial Ombudsman Service released its data for the quarter April to June 2023, quarter 1…
Maybe time to refresh your softer skills Smack in the middle of COVID-19, as home working became the norm and…
How many times have you scanned a long wine list full of expensive options you don’t understand and turned with…
Introduction The new Consumer Duty regulations came into effect on 31 July. It is now that all the real challenges…
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar series that has been attended…
As firms move into the final stages of preparation for the implementation of the incoming Consumer Duty (CD) regulation, I…
It is certainly nearly upon us – Consumer Duty that is – and there can be barely anyone in the…
On 31st July, the FCA’s Consumer Duty comes into force for all regulated firms that give advice or guidance to…