Blog Style Listing Example
Sarah Brown is Head of Claim Support and Control at Aioi Nissay Dowa Insurance Management Limited When Sarah Brown began…
Our industry is very good at creating acronyms. The Financial Conduct Authority has given us a new one, Non-Financial Misconduct…
For most organisations in the UK financial services sector, compliance training remains a necessary but often uninspiring requirement. Anti-money laundering,…
Most firms I speak to are dealing with a similar set of pressures: the need to improve productivity, attract and…
Recently I have run several training sessions for my adviser firms. I have a lot of fun preparing them in…
Because I am involved in setting up a CDC , I guess I am a “collectivist”. Like the majority of…
Beyond performance: A view on why financial services firms must reframe training, competence, and workforce assurance in a Consumer Duty…
According to the much-respected biannual UK Customer Satisfaction Index (UKCSI) into national standards of customer service in the UK, we…