Consumer Duty – time for mortgage practitioners to focus on consumer outcomes
There has been a lot written about the FCA’s, current, hot topic – Consumer Duty. …
Yearly Archives: 2023
Are we keeping up?
We’ve come a long way in the world of Financial Services in the last few…
Why an investment in T&C this year might be the key to the challenges
2023 is already looking like it’s going to be a tough year for the general…
ESG and sustainability in collections
There was a time not so long ago when ‘ESG’ and sustainability was the talk…
Writing a report your bosses will look forward to reading
The worlds of risk and compliance in financial services seem to thrive on the production…
Hard Times
I hope Charles Dickens will forgive me for borrowing my title from one of his…
How do you benchmark employee wellbeing?
When people are job hunting, it’s remarkable how many businesses say they have “a great…
All roads lead to FOS…
Like the three wise men following the bright star, all compliance, calculations, case reviews and…
What are the barriers to providing a pension dashboard service?
The organisation behind a pension dashboard (officially a Pension Dashboard Service firm or PDS) is…