January 2024 Edition
Elephants Don’t forget – Nostradamus 2: A look ahead to T&C in 2024 Phil Ingle…
Elephants Don’t forget – Nostradamus 2: A look ahead to T&C in 2024 Phil Ingle…
Now the Consumer Duty (CD) regulation is live and the project teams, so busy for…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
On 9th December 2022, the Chancellor announced the ‘Edinburgh Reforms’ as part of a multi-step…
We are almost two months on from 31 July 2023 deadline for implementing all the…
Ah, the worlds of regulatory learning and professional development—both vital, yet profoundly distinct, for individuals…
A quick look at our e-learning course data on The Development Zone shows that ‘Complaints…
What do Bill Gates, Mark Zuckerberg, and I have in common? We’re all self-directed learners.…
Think back to when you were learning to drive. I know, I know for some…
Here at the Credit Services Association (CSA) we have always been committed to supporting our…