Supporting the supervisor
In the January edition of T-C News I wrote about “Empowering the Supervisor” in which…
Yearly Archives: 2022
Key strategies for team empowerment
There is nothing worse than knowing that you have the potential to do something, only…
How pension dashboards may shape the new consumer duty
It’s already a commonplace that the Consumer Duty shifts the obligation on those providing financial…
Diversity and Inclusion
The FCA has focused on Diversity and Inclusion (D&I), as one of its main goals…
The Consumer Duty – T&C next steps
By the time you are reading this article your firm’s implementation plan detailing how you…
VIDEO The impact of the new Consumer Duty on T&C Schemes (Policy Statement Version)
The FCA has published their policy statement PS22/9 on the new Consumer Duty. The changes…
Measuring employee competence
How well does your business measure employee competence and why should you really care about…
An outcomes based future: Are you on the journey?
Compliance teams in most firms will have processes and tools in place for monitoring their…
Consumer Duty – coming to a fact find near you
Over the years, the FCA has been fighting a (losing) battle to try to stop…
Changes to the Appointed Representatives Regime
The central tenet of the FCA’s Consumer Duty is to reduce harm to retail consumers…