FCA data and complaint handling review; a new approach required
Although over 3,000 firms are required to submit complaints data to the FCA the number…
Although over 3,000 firms are required to submit complaints data to the FCA the number…
Nowadays it feels like everyone wants your feedback. You order a sofa and you are…
‘I love deadlines,’ Hitchhikers Guide author Douglas Adams once remarked. ‘I like the whooshing sound…
Imagine you are sitting in a large auditorium waiting for a Portfolio Manager from a…
Recently, one of our PTS clients contacted us to say that they’d just had an…
I like to tease the Financial Times journalist Jo Cumbo that she can trust no-one…
Fitch Learning takes a closer look at International Financial Reporting Standard 9 (IFRS() and how…
In July the Financial Conduct Authority (FCA) proposed creating a new Directory to help consumers…
The German Weimar Republic did it in the 1920’s, Zimbabwe did it in the 2000’s…
At a recent SMCR (Senior Managers & Certification Regime) conference that I attended, an interesting…