New thinking in ensuring front line staff provide good customer outcomes
Challenging Times The FCA’s Conduct Risk and Strengthening Accountability agendas are making firms rethink how…
Yearly Archives: 2015
Preparing for the Accountability Regime
With the commencement of the new Accountability Regime now less than six months away, could…
We don’t need customers like you…
The woman on the other end of the phone seemed pleasant enough, she thanked me…
Your plan (well, mine) to get you through 2016
Erm, it’s a little bit early for New Year Resolutions, isn’t it? No, it’s never…
In defence of reasonable steps…
The Presumption of Responsibility under the SMR has enjoyed a significant amount of scrutiny and…
FCA T&C -The poor outcomes of bad time management
One of the fundamental components of a T&C scheme under the FCA rules is measuring…
AF3 or AWPETR?
I couldn’t put a figure on how many IFAs have decided to become qualified at…
Interest Only – are a million homeowners “sleepwalking into disaster?”
Having pontificated on the relative merits (or not) of interest only mortgages on many occasions,…
MiFID II – the competence element
In May this year we at FSTP, shared the ESMA Consultation Paper “Draft guidelines for…
The Insurance Act 2015
The Insurance Act 2015 represents the biggest change to UK insurance law in over a…