🐘 Latest News from Elephants Don’t Forget
Find out more about our latest product, Consumer Duty Insight (CDi). Created in collaboration with industry experts, CDi continually diagnoses, embeds, and benchmarks an organisation’s end-to-end Consumer Duty programme.
Catch up on our recent webinar with Avyse Partners, which discussed FCA enforcement themes – and how you can keep ahead of expectations in 2026.
Watch our ‘Lessons from the Frontline’ masterclass, where we’re joined by Kelly Chisnall, Senior Quality Coach & Trainer at PCA UK, to discuss their approach to building knowledge, competence, and confidence in their frontline to deliver exceptional customer experiences.
Is my T&C Scheme on the naughty list?
It’s that time of year when letters are winging their way to you know who asking for all sorts of gifts in exchange for promising to stay on the ‘nice’ list.
Extending the ‘naughty or nice’ theme please indulge us for just a couple of minutes. Do you know if your T&C scheme is on the naughty list? Practices that are used that should be stopped and actively discouraged – Are you on the following list?
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