Latest News from Elephants Don’t Forget
We’re celebrating National Customer Service Week by spotlighting coaches and leaders who invest heavily in their people.
We’re delighted to bring you a free, 60-minute ‘Lessons from the Frontline’ masterclass webinar with Kelly Chisnall, Senior Quality Coach & Trainer at Phillips & Cohen Associates, Ltd (PCA).
Register for this session on Friday 10 October at 13:00 (BST) to learn how PCA:
- Improved frontline agent knowledge and competence, saving 614 hours of productive time in the process.
- Delivered better customer outcomes and C-Suite confidence in Consumer Duty risk reduction.
- Achieved $1.5 million in annual savings by improving their employee error reduction process.
Forthcoming Workshops
Our offer for November workshops. – Quote code BOSN and book a workshop place for £30+VAT. You can book as many places as you wish. The price is per delegate per workshop. Massive savings available thanks to the generous support of 2be Development Consultancy. Book now. Offer subject to availability.
| 03/11/2025 10:00 am – 12:00 pm |
Essential Supervisory Skills in an FCA World Part 1 |
| 06/11/2025 10:00 am – 12:00 pm |
FCA FIT – Understanding the rules, competence and gap analyses |
| 18/11/2025 10:00 am – 12:00 pm |
FCA FIT – Links, standards, assessment and evidencing |
| 20/11/2025 10:00 am – 12:00 pm |
Essential Supervisory Skills in an FCA World Part 2 |
| 24/11/2025 10:00 am – 12:00 pm |
How to design and undertake a review of your T&C scheme |
| 27/11/2025 10:00 am – 12:00 pm |
Essential Supervisory Skills in an FCA World Part 3 |
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