Business as usual – even in a crisis


For many firms, current working methods, processes and procedures are far from ‘business as usual’. Most financial service firms have had to adapt to a new world of remote working and social distancing; nothing is the same. However, those changes are the simple bit, the complicated part is continuing with business transitions in a compliant manner, even though customers are looking at new ways of working with firms and buying products. And all this while staff and compliance teams are spread across multiple locations. As we work through to whatever the new normal is, it is becoming clear that what…

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Partner - Baxters Business Consultants - a business consultancy undertaking marketing, training, freelance journalism and expert witness services to the residential mortgage lending, building society and financial service industry (April 1993 to date) -

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