Re-focus on Treating Customers Fairly


FCA Management of long-term mortgage arrears and forbearance [TR18/5] requires a re-focus on Treating Customer Fairly. The FCA recently issued its findings following the thematic review into the management of long-term mortgage arrears and forbearance. As we move to an environment where family finances might come under pressure the FCA findings are timely. Although, the FCA arrears and forbearance thematic review was originally announced in the FCA’s 2017/2018 business plan, the timing of the output…

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Partner - Baxters Business Consultants - a business consultancy undertaking marketing, training, freelance journalism and expert witness services to the residential mortgage lending, building society and financial service industry (April 1993 to date) -

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