The impact of the new consumer duty on T&C Schemes (ZOOM)

Map Unavailable

Date(s) - 10/08/2022
10:00 am - 12:00 pm


The FCA has published their policy statement PS22/9 on the new Consumer Duty. The changes will affect your T&C schemes.  A New Consumer Duty contains feedback to their  second consultation CP21/36.  The policy statement paves the way for a new Consumer Principle for retail firms replacing Principles 6 (TCF) and 7 and placing a greater layer of requirements upon firms.  New cross cutting rules and evidential based outcomes will challenge firms to demonstrate that firms have put customers at the heart of what they do and have achieved good consumer outcomes.

This online event is focused on how this will affect the approaches you take within your T&C schemes to ensure that they play their part in achieving what firms must consider doing to meet regulatory expectations. As it stated within the CP21/36

Firms extend their focus beyond ensuring narrow compliance with specific rules, to also focus on delivering good outcomes for customers

The impact of the New Consumer Duty is wide ranging and affect your business throughout the product life cycle.  This workshop is designed for people who work with T&C.

This workshop will examine the difference between TCF and the new consumer duty, the growing importance of understanding the impact of behavioural economics and how the needs of vulnerable customers are identified and addressed.  There is no doubt that the new Consumer Duty will have an impact on the day to day running of your T&C Schemes and the way in which governance structures oversee them.

Workshop Outcomes

  • To understand the key elements of the new consumer duty through a T&C lens 
  • To construct a customer journey and identify the touch points that will need to be addressed
  • To analyse the key skills and changes that are needed to support a consumer outcome approach rather than one that is compliance driven 
  • To critique the management information needed to evidence a consumer outcome  approach


10 August (ZOOM)
22 August (TEAMS)
2 September (ZOOM)
16 September (TEAMS)


How to book
A delegate place is priced at £75+VAT.  To book your place email  We will issue an invoice.  A link will be forwarded shortly before the event




About Author

Avatar photo

I provide consultancy and support to UK based financial services companies helping them to design and implement practices that develop their people, achieve their business goals and comply with the needs of the regulators. I specialise in T&C, competence assessment and conduct which may be of particular interest to companies as they address the requirements of the Certification Regime and Code of Conduct requirements. My specialities include: Knowing you have a business to run Valuing your people as your greatest asset Keeping things simple, practical and relevant Engaging the business to promote ownership Ensuring Compliance is a natural by product of doing things well

Leave A Reply