Staff competency frameworks

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Date(s) - 08/12/2017
9:00 am - 1:00 pm



When & Where
23 June 2017 London
8 December 2017 London

Who should attend? 
Senior managers, training and competence officers, compliance officers and those working in HR..


What are the outcomes of attending?

  • A review of the regulatory requirements and expectations of competency
  • Delegates will discuss a general insurance competency framework example used to assess competence within sales and other processes
  • Link together a competency framework with other business processes, e.g. job description, HR requirements, on the job training as well as the skills and technical knowledge required, and personal development and growth
  • Discuss what standards are expected and what ‘good’ looks like
  • Review difficulties within certain areas of business
  • Examine different styles of management – positive and negative
  • Understand and explore the competency framework requirements within delegates’ own business areas and determine good and bad practice
  • Investigate simple processes to enable competency frameworks to be established and managed.

Learning outcomes

By the end of the course you will be able to:

  • Outline key areas of improvement within your own business
  • Formulate an appropriate competency framework
  • Identify the standards that may be appropriate within delegates’ own businesses.


Who is running the workshop?


What have previous delegates said about this workshop?  


How much does it cost?
£150 members
£170 non-members

How do I book?
For bookings, enquiries and updates visit or call customer service 0208 989 8464

To discuss technical, in-house  and bespoke courses contact Face-to-Face Training on 0207 391 1133 or email


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