Product Management & Governance

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Date(s) - 18/10/2017
9:30 am - 5:00 pm



When & Where
18 October London

Who should attend?
  This intensive one-day course has been designed for:

  • Staff with compliance functions
  • Employees needing to ensure regulatory standards are being met

What are the outcomes of attending? 

Understanding the focus on product management

  • An overview of the regulator’s thinking
  • The goals of the FCA
  • Good or poor practice? Identifying indicators
  • Case study: Review a firm’s approach to product management and the steps required to comply

Determining key elements of a product management process

  • An overview of the product development process
  • The life stages of a product
  • Highlighting key steps, from new product development to withdrawal
  • How to evidence the fair treatment of customers
  • Exercise: Understanding the risks and controls in a product management process

How to use customer research to evidence fairness

  • Types of customer research
  • Which research areas should be informed by customer behaviour?
  • When is research valuable from a risk control perspective?
  • Using examples to recognise when customer input is ignored

Building a governance framework around products

  • Making sure the audit trail is fool proof
  • Understanding when escalation is needed
  • Case study exercise: Examine the brief and decide at which stage board approval is needed

The roles of compliance, risk and audit in the product management process

  • Clarifying the roles of the first, second and third lines of defence
  • Involvement in new product development
  • Product monitoring activity
  • What are the key areas of complaint, persistency and declined claims?
  • How to structure reports for different audiences
  • Case study: Identifying the responsibilities of each party and deciding what action to take

How to sell the process to the business 

  • The reputational and financial risks
  • The impact of FCA demands and enforcement actions
  • How to demonstrate the upside of a framework
  • Working with others to achieve compliance


Who is running the workshop?

What have previous delegates said about this workshop? 

How much does it cost?
Single Booking £595.00 +VAT
Multiple Booking £535.50 +VAT

How do I book?
Call 0203 178 4230 or email today


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