Date/Time
Date(s) - 21/03/2018
9:15 am - 5:00 pm
Location
FSTP Venue TBC
Categories
When & Where
21 March London
Who should attend?
This course is ideal for any client facing personnel and those responsible for the investigation and management of complaints.
Benefits of Attending?
When you’re dealing with people’s money complaints are part of the territory. Even the very best firms receive complaints. What matters is how you handle them.
Turn customer anger into loyalty – Successfully resolve a customer’s complaint and they can become one of your most vocal advocates. Not only do you keep an account, they will be spreading the word that you’re a firm that looks after its customers.
Show you have nothing to hide – Perhaps by hiding away its complaints procedure, a firm hopes a customer won’t complain. Smart firms know a visible complaints process reassures prospective customers and makes you more trustworthy.
Placate the silent unhappy – Not every aggrieved customer will complain. For every person that complains about an issue, there will be many who protest silently by leaving for your competitors. A visible complaints procedure shows all your customers just how seriously you take this issue.
Who is running the workshop?
FSTP
What have previous delegates said about this workshop?
How much does it cost?
Single Booking £595.00 (GBP)
Multiple Booking £535.50 (GBP)
How do I book?
Call 0203 178 4230 or email info@fstp.co.uk today
