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Authors
Robert Moss, Principal, Head of Learning at UK Finance. With over ten years of experience as a CIPD and TAP-certified L&D professional, Robert's experience spans financial services, trade associations, and professional membership bodies, driving cultural change and enabling members to overcome sector changes through learning. Representing 300 firms, UK Finance is a centre of trust, expertise, and collaboration at the heart of financial services. Championing a thriving sector and building a better society2 Articles
Claire is Head of Regulatory Compliance & Standards at the Credit Services Association. The Credit Services Association (CSA) is the only National Association in the UK for organisations active in the debt collection and purchase industry. The Association, which has a history dating back to 1906, has 300 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60 billion for collection, returning nearly £3 billion in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved. Further information on the CSA can be found at: http://www.csa-uk.com1 Articles
Simon Thompson is Chief Executive at the Chartered Banker Institute. The Chartered Banker Institute is the largest professional body for bankers in the UK, with more than 30,000 members. Our impact and influence continues to grow, with members and students in 87 countries worldwide.1 Articles
Emma Lowndes Compliance Consultant Searchlight Insurance Training part of the UKGI Group1 Articles
Douglas is Head of Technical Services at Expert Pensions. Expert Pensions is an investment and pensions consultancy firm for Financial Advisers, comprising some of the best technical specialists in the UK.1 Articles