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Authors
Sarah Thwaites
I have a broad ranging knowledge and experience of the Financial Services industry gained from senior roles in both the commercial and regulatory environment. I am well known for assisting firms to meet regulatory standards and an acknowledged expert in translating standards into practical and useful solutions for firms to adopt. I have a particular interest in the development of performance and accreditation standards, raising standards of professionalism to improve consumer outcomes. I am an effective and authentic ambassador for any organisation at home and abroad. Effective communicator and influencer, able to build relationships internally and externally at all levels. Relationships established with Government, Regulators, Professional Bodies, Trade Associations and Firms. Media profile, CNBC, Sky, BBC news 24 and breakfast, author of articles in the trade press and educational journals. Speaker and Chairman at numerous events.2 Articles
Emma Parnell
Emma Parnell is strategic learning partner of UK Finance for the Access Group2 Articles
Peter Griffiths
Account Director at WorkSmart I am passionate about helping Worksmart's customers develop their alignment with the FCA's regulation and guidance on best practice. Hot topics on customers' agendas at the moment are complying with the new rules on Strengthening Accountability in Banking (IAR) and the developing a response to the FCA's focus on T&C and QA for all customer facing staff including sensitive communities like complaints handlers and recoveries teams.2 Articles
Simon Thompson
Simon Thompson is Chief Executive at the Chartered Banker Institute. The Chartered Banker Institute is the largest professional body for bankers in the UK, with more than 30,000 members. Our impact and influence continues to grow, with members and students in 87 countries worldwide.1 Articles
David Thompson
David Thompson is Senior Consultant at Branko Ltd. Branko Ltd can offer FCA compliance solutions, project management, general business consultancy & technical or soft skills training, all at competitive prices.1 Articles
Paul Bryant
Paul Bryant is from the CISI. The CISI believes professionalism is the blend of three elements: Knowledge - gaining the initial competence to do your job through professional qualifications, developed by practitioners for practitioners Skills - continuing Professional Development (CPD) and ongoing learning which enables you to maintain competence through a professional body membership Behaviour - upholding the highest standards of integrity by signing up to a professional body's code of conduct. We believe a professional is someone who has a combination of knowledge and skills, and acts with integrity. Our purpose, as a professional body, is to provide and encourage the attributes necessary to be a professional.1 Articles