Complaints – will we ever link dissatisfaction to treating customers fairly?
The six-monthly release of Financial Ombudsman Service [‘FOS’] complaints data to the end of June…
Author Nick Baxter
Nick Baxter
Nick Baxter is a residential mortgage expert witness and iNED focusing on credit risk, consumer products/outcomes, governance, compliance and regulation.
Mortgages – Competence in the equity release market
The Financial Conduct Authority [FCA] recently announced plans to drop its suggestion of a compulsory…
MMR – will irresponsible lending be controlled?
June is the time of the year when industry commentators look forward to hearing the…
Mortgages – the return of subprime lending?
I recently attended a ‘complex prime’ lending roadshow. There were many reasons I wanted to…
Mortgage review – déjà vu
2016 saw a significant number of consultations across the full range of financial service products…
2016 Planning
Many businesses I speak with at this time of year often complain about the length…
Sales incentives – the balancing act!
One should not be surprised to see an enormous amount of column inches taken up…
MMR Implementation
By the time this edition of T-CNews hit desks, the long awaited final MMR [Mortgage…
Robo-advice – déjà vu
Robo-advice/robo-advisers appear to be the buzz words of the year in financial services. For those…
Three lines of defence
Although the ‘three lines of defence’ method of compliance management has been around for a…