Training & Competency EVP differentiator
At the end of 2024, I was flattered to be asked by the editor of…
Author Adrian Harvey
Adrian Harvey
Adrian Harvey is CEO at Elephants Don't Forget. Elephants Don’t Forget are world leaders in the use of Artificial Intelligence to augment how each employee learns, retains and evidences in-role knowledge and competency. We support employee competency and compliance training of some the world’s most recognised brands including Microsoft, Vodafone, Experian, Allianz, Old Mutual, Aviva, Eon and Volvo.
Nostradamus 2025
Okay, this is now my third article – part one and part two are here…
It’s time for change: Equipping employees for the Consumer Duty era
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…
Consumer Duty unintended consequences: Good intentions, chaotic execution?
Is the sector being unfairly targeted by an overzealous regulator, or is it just being…
Cyber security training doesn’t work!
A somewhat contentious title to this month’s article. However, please don’t shoot the messenger –…
Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…
Consumer Duty: there may be trouble ahead…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Consumer Duty: culture, people and data
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar…
Culture clash – Consumer Duty: is it only skin deep?
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…
Nostradamus: requirement or desire to change?
They carry different levels of urgency. I was asked to look at 2023 through a…