It’s time for change: Equipping employees for the Consumer Duty era
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…
Is the sector being unfairly targeted by an overzealous regulator, or is it just being…
A somewhat contentious title to this month’s article. However, please don’t shoot the messenger –…
Last year, Jeff asked me to gaze into the future and share my thoughts about…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar…
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…
They carry different levels of urgency. I was asked to look at 2023 through a…
“If it ain’t broke, don’t fix it”. The expression apparently originated in the USA in…
How well does your business measure employee competence and why should you really care about…