
Training & Competency EVP differentiator
At the end of 2024, I was flattered to be asked by the editor of…
At the end of 2024, I was flattered to be asked by the editor of…
Okay, this is now my third article – part one and part two are here…
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…
Is the sector being unfairly targeted by an overzealous regulator, or is it just being…
A somewhat contentious title to this month’s article. However, please don’t shoot the messenger –…
Last year, Jeff asked me to gaze into the future and share my thoughts about…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar…
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…
They carry different levels of urgency. I was asked to look at 2023 through a…