An interview with Santa? No he’s busy we asked our Editor instead!
In this Q&A session, we dive into a topic that affects every financial services firm:…
Yearly Archives: 2025
T&C Naughty or Nice List?
Is my T&C Scheme on the naughty list? It’s that time of year when letters…
A Regulatory Evolution: The story of SM&CR and a view on why it does and will continue to matter
When the Senior Managers and Certification Regime (SM&CR) was first introduced in the wake of…
Consumer Duty board report – Ticking boxes fails
I’m writing this article a week before the deadline for the second annual Consumer Duty…
Targeted Support …. But for whom?
‘We want to help consumers navigate their financial lives and plan for the long term.…
SMCR Review CP25/21
The Senior Managers and Certification Regime (SMCR) has been with us since December 2016 for…
Etridge revisited
The turn of the millennium marked a pivotal moment for the UK’s banking and legal…
Breaking the silence: Overcoming consumer reluctance in debt recovery
The reluctance of consumers to engage with their debts is one of the most challenging…
The top 10 things to consider when hiring an operations manager
The top 10 things to consider when hiring an operations manager – and why it’s…
Earnings Before Intelligence, Truth, Data, or Accuracy?
We may know what EBITDA means, but what it stand for? “Bullshit earnings” — that’s…