How to run role-play online
Tips, tricks and techniques to facilitate successful role-play sessions online Role-plays are firm favourites with…
Yearly Archives: 2023
Learning leading to promotion – the ultimate apprenticeship benefit? We think so
According to a UK government report from 2021, over 70% of apprentices aged 25 and…
VIDEO How to design and Conduct a Review of your T&C Scheme
Outcomes To know what a T&C scheme comprises To identify the triggers of a T&C…
VIDEO Outside In not Inside Out – Evidencing good consumer outcomes
Under the new consumer duty regulations firms will have to demonstrate, through evidence, how they…
Consumer Duty – the buck stops with you not just your processes……
In my last article (October’s edition), I talked about the value of firms revisiting and…
Nostradamus: requirement or desire to change?
They carry different levels of urgency. I was asked to look at 2023 through a…
AI can bring us closer together and help, not inhibit humans
Opportunities and Challenges with AI and NLP AI is already changing our lives. From expert…
Motivating Advisers in the era of “Quiet Quitting”
Knowing that someone caused this phenomenon may help you solve it. The FCA Plays its…
Consumer Duty Rules – preparing for the latest FCA regime
The latest is of course the Consumer Duty Rules – which come into effect this…
What is a good outcome?
So, we all have our Consumer Duty Implementation plans in place. Of course, we do.…