Handling mortgage objections – the modern way
With empathy, structure and focused customer concern and service. It’s not a battle like it…
Yearly Archives: 2022
Financial Advisers – How to become the best at what you do
How do you become the best at what you do? Here at Expert Pensions, we’ve…
Empowering the Supervisor
Just what is a supervisor? Well, there are numerous definitions. One I found was “one’s…
Addressing recruitment and retention challenges with apprenticeships
“If anyone gives me an opportunity to further my knowledge and career development, I’ll always…
A new angle on learning
Admit it, company mandated training is something none of us look forward to. Being told…
5 reasons for conduct risk failures- and 1 shared solution
Conduct risk: “Risk associated to the way organisations, and their staff, relate to customers and the wider…
Standards vs expectations
You would think in a world of compliance that I wouldn’t have to write an…
It’s just human nature
Part of the work that I do now involves reviewing announcements from several regulators around…
Why the State Pension Age is under review (and how this explains higher taxes)
The DWP is looking again at the state pension age which it last reviewed with…
Claims Management Companies (CMCs) – a plague on our houses
I wonder how many of us have received calls about poorly performing investments, that car…