Quizzes for your training programmes
How to run a quiz to teach a subject Many trainers run quizzes or tests…
Yearly Archives: 2017
Extending SM&CR – The devil in the details
We have all now had a couple of months to enjoy the consultation papers published…
Feedback – how do you take yours?
It is a tricky subject feedback; sometimes it is wanted, at other times it is…
Complaints – will we ever link dissatisfaction to treating customers fairly?
The six-monthly release of Financial Ombudsman Service [‘FOS’] complaints data to the end of June…
To charge or not to charge? – that is the question
Is the panic starting to set in with the deadline for MiFID II looming on…
Give me some feedback
One of the most powerful weapons (really, weapons?) that a manager has is the ability…
Helping insurance firms prepare for IDD implementation
One of the key drivers for change within any training organisation is the need to…
20:20 Vision
Since the Government introduced the new Apprenticeship Levy, barely a day has gone by without…
What are the implications of the pension provisions being introduced in FA2017?
The second Finance Bill 2017 passed its second reading on 12 September and as I…
We need more than a ‘pin-stickers guide to workplace pensions’
Steve Bee once told me that all workplace pensions are the same. In the context…