Conduct risk learning programme

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Date(s) - 28/04/2017
9:00 am - 5:00 pm



When & Where
London 24 April 2017, 10 November 2017
Birmingham 27 April 2017, 9 November 2017
Doncaster 28 April 2017, 8 November 2017

Who should attend?
Business leaders and those with managerial responsibility for sales, compliance, business development, operations, training and competence.

What are the outcomes of attending?

  • The nine conduct risk drivers and how these relate to putting customers at the heart of a business
  • Business risk and the controls needed
  • Business responsibilities and accountabilities
  • Producing a gap analysis of the current state vs. expected conduct risk standards
  • Create an action plan of what needs to be done, by whom, by when to meet risk standards
  • Business models, culture and the foundation of fair treatment for customers
  • Actions that can be taken towards meeting regulatory standards.

Learning outcomes

By the end of the course you will be able to:

  • Explain what the FCA means by conduct risk and identify the implications on your role and organisation
  • If a business leader, explicitly understand their responsibilities and accountabilities
  • If a manager or trainer, demonstrate effectiveness in coaching and supporting teams
  • If a customer-facing member of staff, be more confident and competent in serving customers
  • If a non-customer facing member of staff, understand how to operate and comply with conduct risk principles
  • Demonstrate higher levels of business risk awareness and control
  • Provide improved levels of customer service
  • Minimise operational risk or possible regulatory censure
  • Approach and evidence conduct risk standards within your organisation.


Who is running the workshop?

 What have previous delegates said about this workshop? 

How much does it cost?
£210 members
£250 non-members

How do I book?
For bookings, enquiries and updates visit or call customer service 0208 989 8464

To discuss technical, in-house  and bespoke courses contact Face-to-Face Training on 0207 391 1133 or email


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