Beyond performance
Beyond performance: A view on why financial services firms must reframe training, competence, and workforce…
Monthly Archives: April, 2026
Walking the talk
According to the much-respected biannual UK Customer Satisfaction Index (UKCSI) into national standards of customer…
Artificial Intelligence (AI) in Financial Services
Artificial intelligence (AI) is no longer a future concept in financial services; it is already…
Beyond memorisation: Developing deeper understanding for CII exam success
Spring often marks a point in the exam cycle where candidates move from general revision…
ERA 2025: the case for optimism in Financial Services
The Employment Rights Act 2025 has been widely framed as a compliance burden. But for…
Why “Reasonable Steps” now means evidencing outcomes at scale
The FCA’s Consumer Duty requires firms to take “reasonable steps” to deliver good outcomes for…
Embracing Neurodiversity: Building inclusive learning environments in financial services
In today’s fast-paced financial sector, precision, compliance, and performance are vital. Yet behind every spreadsheet,…
Competence under pressure
Regulatory focus across financial services continues to evolve, with increasing attention being placed on behaviour,…
Implementing change is operational as well as regulatory
For many firms, regulatory change is now a constant feature of the operating environment. That…
Beyond probation: Why development planning is where real performance begins
In many businesses, the probation period is seen as the finish line for onboarding. The…