Timeline Listing Style
July, 2024
Consumer Duty unintended consequences: Good intentions, chaotic execution?
Regulators playing catch up with AI governance
Vulnerability is not as simple as black and white
The case for external accreditation
How is the mortgage charter working for consumers?
Changing firms
People – who knows any of those?
Personal development
What your learning journey REALLY says about your culture
FCA review of enforcement
Leading by example: The importance of senior managers undertaking CPD
How to ensure that your new processes get embedded into your business, and fast!
Have we forgotten the art of customer service?
Why every FCA regulated firm needs a risk register
What is to be done about workplace GPPs in a master trust world
April, 2024
Cyber security training doesn’t work!
Firms having to take a long hard look in the mirror over fees and interest payments
Do we need a more modern approach to addressing T&C?
Advice v Guidance
Nurturing your journey: A soulful guide to flourishing in financial services
What skills are you passing on?
When CPD simply is not… CPD
Will mortgage prisoners be saved by the FCA ‘closed book’ Consumer Duty rules?
You get no R&R with Risk and Resilience