Senior Moments


It may have seemed as though it was a long time coming, but it’s finally here, and the first deadline has already passed. I’m talking, of course, about the new Senior Managers and Certification Regime (SM&CR) which formally started on December 9th, 2019. And if you’ve not already completed your initial actions, then you need to get your skates on or risk falling foul of the Regulator. SM&CR, as I have written previously, is not solely a compliance issue; it will also significantly impact a company’s Human Resources (HR) function as well as requiring input from legal personnel. It creates…

To access this content you need to be logged in with the relevant membership.


About Author

Claire is Head of Regulatory Compliance & Standards at the Credit Services Association. The Credit Services Association (CSA) is the only National Association in the UK for organisations active in the debt collection and purchase industry. The Association, which has a history dating back to 1906, has 300 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60 billion for collection, returning nearly £3 billion in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved. Further information on the CSA can be found at:

Leave A Reply