
The new normal isn’t normal
Can we stop talking about “getting back to normal”? There isn’t a “new normal” (which is an oxymoron), there is just the future.
Browse all articles across people aspects of regulation and people development within UK financial services

Can we stop talking about “getting back to normal”? There isn’t a “new normal” (which is an oxymoron), there is just the future.

It was 2005, by which time I had been an adviser for over 20 years, when my Regional Director approached me to say there was a vacancy for a T&C Supervisor and would I like consider it.

We know the story: you are amazing at your job, you excel in your work and you are a true team player! You are trusted to work by yourself and, best of all, if anything needs doing – they give it to you.

A recent letter signed by a group of 50 cross-bench MPs highlighted the lessons the public sector could learn from their private sector colleagues. And one of these lessons is around apprenticeships. The private sector collections Industry has long since led the way on issues such as vulnerability and treating customers fairly (TCF).

Paul uses Zoom every day for his interactive training workshops and now shares with you 50 top tips to ensure collaboration and success with your groups Zoom tips: Breakout Bonanzas – Syndicate Groups Rule OK!

I think it is safe to say financial services have just experienced one of those moments in time that will go down in the history books! An endless collection of bedtime stories for the grandchildren for sure! Now, while financial services have come through this pretty unscathed (in the main!

With a country-wide lockdown in place, and businesses focused on adapting to new ways of working, you may be forgiven for thinking that training would be the last thing on people’s minds.

Recent research (yes, that’s still happening) shows that we know what we thought we always knew was, in fact, wrong, and the changes forced upon the world in the first half of 2020 will mean a radical re-think of how things are done and change the way we do things.

Some of you will recognise these words form the hymn by Walter Chalmers Smith, who entitled his work “Immortal, invisible, God Only Wise”. Personally, I am not a particularly religious person, but I have heard this hymn sung a couple of times in the last year, so it has kind of stuck in my mind.

In this article we introduce you to how we support CPD requirements for people working with people aspects of regulation and people development in UK financial services The FCA Handbook To begin with, did you know that If you were to print out the FCA handbook it would stand nearly 6 feet tall?

In this article Vivek Dodd from Skillcast looks at the concept of Intelligent Learning. Ask any senior manager in your organisation how you can improve your corporate e-learning, and they’ll most likely say: “Just make it short and relevant!

The London Underground strike in 2014, closed and severely restricted several lines. As a result, commuters changed their routes to accommodate the closed tracks. Curiously though, after the strike had finished, a fair few of these commuters didn’t revert to their previous path, preferring their new choice.