“Trust Me, I’m Compliant”: Why compliance is critical to consumer confidence
In the world of financial advice, trust is everything. It brings clients through the door,…
Browsing: Consumer Duty
Supporting Financial Services likened to a balanced diet
The advice gap and support of retail consumers is something I have written about before…
Consumer Duty – two years on
I think that for many people, Consumer Duty seems to have been with us forever.…
Raising the bar for commercial benefit and Consumer Duty success
This year promises to be a pivotal year for firms as they continue to embed…
Re-examining the business case for Consumer Duty
The latest set of studies from the FCA about the effectiveness of embedding Consumer Duty…
Nostradamus 2025
Okay, this is now my third article – part one and part two are here…
Arrears fines – will Consumer Duty solve the issue?
Has anyone else noticed a change of tone coming out of the FCA these days? …
It’s personal and it’s business (to misquote the Godfather!)
Can you give me a breakdown of your current client database? How have you categorised…
The foundations for demonstrating good consumer outcomes
The first anniversary of the Consumer Duty (CD) regulation has now passed, with board reports…
It’s time for change: Equipping employees for the Consumer Duty era
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…