2026 and beyond: Why T&C leaders are key to defining the future of UK financial services
In 2026, the role of Training & Competence (T&C) managers in UK financial services isn’t…
Browsing: Consumer Duty
Learnings from 2025
Did you know that we forget a huge amount of what we learn, and even…
Turning the tide on financial misinformation
Financial misinformation is no longer a fringe annoyance; it is a mainstream risk that increasingly…
Five crucial improvement areas for Consumer Duty compliance in Banking and Insurance
Financial pressure, complex claims and rising customer expectations are reshaping how banks and insurers operate.…
Consumer Duty board report – Ticking boxes fails
I’m writing this article a week before the deadline for the second annual Consumer Duty…
“Trust Me, I’m Compliant”: Why compliance is critical to consumer confidence
In the world of financial advice, trust is everything. It brings clients through the door,…
Supporting Financial Services likened to a balanced diet
The advice gap and support of retail consumers is something I have written about before…
Consumer Duty – two years on
I think that for many people, Consumer Duty seems to have been with us forever.…
Raising the bar for commercial benefit and Consumer Duty success
This year promises to be a pivotal year for firms as they continue to embed…
Re-examining the business case for Consumer Duty
The latest set of studies from the FCA about the effectiveness of embedding Consumer Duty…