Targeted Support …. But for whom?
‘We want to help consumers navigate their financial lives and plan for the long term.…
Browsing: Ind. Focus
Breaking the silence: Overcoming consumer reluctance in debt recovery
The reluctance of consumers to engage with their debts is one of the most challenging…
Earnings Before Intelligence, Truth, Data, or Accuracy?
We may know what EBITDA means, but what it stand for? “Bullshit earnings” — that’s…
AI governance: Building trust and compliance in financial services
The financial services sector faces a unique challenge with AI adoption. While technology promises operational…
Letting the side down
As a father of twin, near-20-year-old sons, it has always struck me how different their…
RTO/WFH/WTF (What’s the favourite?) How where we work is shaping working lives 5 years from the pandemic
Five years after COVID-19 forced the world’s largest work-from-home experiment, we have a fundamentally transformed…
Rethinking learning in Financial Services: A sector evolving to stay ahead
The financial services sector has always evolved with pace, but in recent years, that evolution…
The Compliance learning paradox: A story of change
The email hit Noah’s inbox at 9:00 a.m. sharp. “Mandatory Compliance Training – Please Complete…
Supporting Financial Services likened to a balanced diet
The advice gap and support of retail consumers is something I have written about before…
Training & Competency EVP differentiator
At the end of 2024, I was flattered to be asked by the editor of…