The London Underground strike in 2014, closed and severely restricted several lines. As a result, commuters changed their routes to accommodate the closed tracks. Curiously though, after the strike had finished, a fair few of these commuters didn’t revert to their previous path, preferring their new choice. You may feel the same when the Coronavirus outbreak dies down. You run face to face meetings, workshops or conferences, and the Coronavirus lockdown and self-isolation epidemic forces you segway these to an online variant. When normality returns, your customers may well prefer the online version to the face to face edition. I’ve been migrating my workshops to the online alternative over the last few years, but last month I confronted my biggest…

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