200 articles

    Industry Focus

    Browse all articles across people aspects of regulation and people development within UK financial services

    Don’t jump in with FOMO – think about what you really need from AI in to find the right solution for Quality Assurance
    Industry Focus

    Don’t jump in with FOMO – think about what you really need from AI in to find the right solution for Quality Assurance

    There is a growing perception that because Generative AI has gained so much public profile that every single function in every industry needs to immediately move to some new, entirely unrecognisable way of working.

    Joseph Twigg · 1 Apr 20244 min read
    What’s next for the financial adviser?
    Industry Focus

    What’s next for the financial adviser?

    As I write, I am in the midst of the final preparation for the Christmas break. I would imagine that most people find this week hard going; whether it’s because you are preparing for a visit from the big man in his red suit or just trying to meet a client’s expectations of getting something…

    Jane Pitt · 2 Jan 202412 min read
    Purpose in financial services – what’s the point?
    Industry Focus

    Purpose in financial services – what’s the point?

    It’s the money, isn’t it? Working in financial services means when you go home at the end of the day, you have nothing tangible to show for the hours and effort spent: no goods produced, no house built, maybe some changes in numbers shown on a computer screen.

    Phil Ingle · 2 Jan 20247 min read
    What’s gone wrong with equity release advising and how to fix it
    Industry Focus

    What’s gone wrong with equity release advising and how to fix it

    The FCA has reached the end of their tether and we’re about to see some major changes Introduction Hands up, who remembers the UK Finance’s Mortgage Code? Between 1997 and 2004, this 15-page voluntary Code was followed by lenders and mortgage intermediaries in their relations with personal customers.

    Paul Archer · 2 Jan 20247 min read
    How to embrace technology but keep your humanity – implementing a RegTech solution
    Industry Focus

    How to embrace technology but keep your humanity – implementing a RegTech solution

    Today, the majority of our business and personal lives are dominated by our access to technology. From business platforms, personal apps and third-party providers, technology drives our daily experience. Projections show that the technology industry is set to exceed $5.

    Bea Stafford · 1 Jan 20244 min read
    Unleashing the Power of Independent Business Reviews
    Industry Focus

    Unleashing the Power of Independent Business Reviews

    In the complex and high-stakes realm of financial services, firms are constantly navigating through a sea of challenges and intricacies. From evolving market dynamics to stringent regulatory standards, and rising customer expectations, these firms need to stay on their toes.

    Michelle Hoskin · 1 Jul 20234 min read
    AI in Financial Services – educate and evaluate rather than fear and forbid
    Industry Focus

    AI in Financial Services – educate and evaluate rather than fear and forbid

    We’re witnessing history The release of ChatGPT has brought a technological tectonic shift, bringing AI (and even terms like large language models (LLMs) and generative AI) into the consciousness of pretty much everyone on the planet.

    Joseph Twigg · 1 Jul 20235 min read
    Supporting vulnerable consumers in Financial Services: The role of identifying needs and providing appropriate products and services
    Industry Focus

    Supporting vulnerable consumers in Financial Services: The role of identifying needs and providing appropriate products and services

    It is safe to say that with all the inevitable backlash of Covid and the world we now live in, vulnerability is not only a critical issue in financial services but also in everyday life.

    Michelle Hoskin · 1 Apr 20234 min read
    Nostradamus: requirement or desire to change?
    Industry Focus

    Nostradamus: requirement or desire to change?

    They carry different levels of urgency. I was asked to look at 2023 through a ‘change lens’ and try and predict what might be different at this point in time in 2024.

    Adrian Harvey · 2 Jan 20237 min read
    AI can bring us closer together and help, not inhibit humans
    Industry Focus

    AI can bring us closer together and help, not inhibit humans

    Opportunities and Challenges with AI and NLP AI is already changing our lives. From expert systems which predict the weather and the stock market, to facial recognition and internet search results, its application is growing more and more extensive all the time.

    Lexi Birch · 2 Jan 20236 min read
    ESG and sustainability in collections
    Industry Focus

    ESG and sustainability in collections

    There was a time not so long ago when ‘ESG’ and sustainability was the talk of senior executives across the full range of UK industry. The pandemic – and subsequent supply chain woes, inflation and customer cost-of-living pressures – have knocked those topics off the top of the immediate agenda.

    Chris Leslie · 2 Jan 20234 min read
    Catalyst for change
    Industry Focus

    Catalyst for change

    “If it ain’t broke, don’t fix it”. The expression apparently originated in the USA in the 20th century and is often attributed to Thomas Bertram Lance (1931 – 2013), known as Bert Lance, who was a close adviser to Jimmy Carter during his successful 1976 campaign and became director of the Office of Management and…

    Adrian Harvey · 1 Oct 20226 min read