Browse all articles across people aspects of regulation and people development within UK financial services
I wonder how many of us have received calls about poorly performing investments, that car accident we had, how to get rid of our outstanding credit without making payments? My most recent call was a company asking me about my car finance. Was I made aware of the balloon payment?
Imagine this customer: a 50 something Financial Adviser, based in Singapore but with an English wife who is living in the UK with your 4 children. His earnings last year were some £400,000 enabling him to work in Singapore, have the family schooled in the UK, with 2 properties in addition to a Singapore apartment.
As the regulator steps up their drive for firms to foster and maintain a genuine culture of compliance – where the fair treatment of customers is default and runs through the firm like veins through a stick of rock – more and more firms are turning to Artificial Intelligence (AI) for assistance.
I have recently embarked on research into ESG Investment and am due to complete my report on this by the end of October. It has introduced me to a whole new world of Responsible Investment and there are advisers who have been operating in this space for years and have built up considerable expertise.
Last time I wrote about what it takes to be extraordinary and why as business owners and team leaders we should be doing everything that we can to hang on to those ‘extra special few’ for dear life!
The FCA has recently been promoting the use of whistleblowing to root out poor practice and the resultant potential for bad customer outcomes. They have even produced posters to encourage the practice.
Since my last article I have had a trip to France cancelled for the third time – the ferry company now expects to be sailing on the route I want after 20th June.
When we talk about the future it often conjures up images from science fiction novels, flying cars and cities in the clouds, interstellar space travel and medical technology beyond our wildest imagination. After all, this was the future we were promised as children.
The financial press has been awash with information about the introduction of Investment Pathways, but what are they and how do they affect you, your business, and, most importantly, your clients.
Last time https://www.t-cnews.com/industry-focus/start-at-the-inside-and-work-your-way-out/ I shared with you the importance of once and for all getting your ‘house’ in order and focusing on the eight key principle areas of your business!
Those of you that have been following the FCA Test Case on Business Interruption Insurance will know on 15th January 2021, the Supreme Court handed down its judgment and despite the fact that only 11 wordings from 6 insurers were examined in minute detail, the case is momentous and sets a much heralded precedent.
Last year around this time, I embarked on a project to provide a research document relating to Managed Portfolio Services as due diligence for one of my client firms. That project mushroomed into a document of 165 pages of MPS containing details from over 60 providers.
