200 articles

    Industry Focus

    Browse all articles across people aspects of regulation and people development within UK financial services

    Breaking the silence: Overcoming consumer reluctance in debt recovery
    Industry Focus

    Breaking the silence: Overcoming consumer reluctance in debt recovery

    The reluctance of consumers to engage with their debts is one of the most challenging – and yet most common – barriers to overcome in debt recovery.

    Daniel Spenceley · 1 Oct 20254 min read
    Earnings Before Intelligence, Truth, Data, or Accuracy?
    Industry Focus

    Earnings Before Intelligence, Truth, Data, or Accuracy?

    We may know what EBITDA means, but what it stand for? “Bullshit earnings” — that’s how the late Charlie Munger, Warren Buffett’s right-hand man at Berkshire Hathaway, famously described EBITDA.

    Phil Ingle · 1 Oct 20257 min read
    AI governance: Building trust and compliance in financial services
    Industry Focus

    AI governance: Building trust and compliance in financial services

    The financial services sector faces a unique challenge with AI adoption. While technology promises operational efficiency and enhanced customer outcomes, the stakes are higher than in any other industry. One misstep can result in regulatory breaches, customer harm, and reputational damage that takes years to repair.

    Joseph Twigg · 1 Oct 20253 min read
    Letting the side down
    Industry Focus

    Letting the side down

    As a father of twin, near-20-year-old sons, it has always struck me how different their lives are from my life at their age. The differences are so numerous and so stark as not to warrant listing.

    Adrian Harvey · 1 Jul 20259 min read
    RTO/WFH/WTF (What’s the favourite?) How where we work is shaping working lives 5 years from the pandemic
    Industry Focus

    RTO/WFH/WTF (What’s the favourite?) How where we work is shaping working lives 5 years from the pandemic

    Five years after COVID-19 forced the world’s largest work-from-home experiment, we have a fundamentally transformed employment landscape. What began as an emergency response has evolved into a permanent restructuring of how, where, and when we work.

    Phil Ingle · 1 Jul 20257 min read
    Rethinking learning in Financial Services: A sector evolving to stay ahead
    Industry Focus

    Rethinking learning in Financial Services: A sector evolving to stay ahead

    The financial services sector has always evolved with pace, but in recent years, that evolution has accelerated. Emerging technologies, new regulations, and shifting customer expectations are placing increasing pressure on firms to be not only reactive but also proactive when it comes to workforce capability.

    Robert Moss · 1 Jul 20257 min read
    The Compliance learning paradox: A story of change
    Industry Focus

    The Compliance learning paradox: A story of change

    The email hit Noah’s inbox at 9:00 a.m. sharp. “Mandatory Compliance Training – Please Complete by Friday.” Noah sighed. Another dry, text-heavy module filled with regulations, policies and consequences. They clicked on the first slide. It was exactly as expected – a corporate voice lecturing on risk management, conduct rules and cyber hygiene.

    Helen Watts · 1 Jul 20253 min read
    Training & Competency EVP differentiator
    Industry Focus

    Training & Competency EVP differentiator

    At the end of 2024, I was flattered to be asked by the editor of The HR Director to write a feature on Employee Value Proposition (EVP).

    Adrian Harvey · 1 Apr 20259 min read
    Are we doing enough to lead the horse to water?
    Industry Focus

    Are we doing enough to lead the horse to water?

    Vulnerability and the link to the advice gap is something I have written about in previous articles, and these are key considerations for advice firms who are thinking about their strategic positioning and business growth plans. I would like to throw something else into the mix.

    Julia Kirkland · 1 Apr 20256 min read
    Déjà vu – Do we learn nothing from history?
    Industry Focus

    Déjà vu – Do we learn nothing from history?

    With so much interesting news around, I run the risk of simply adding column inches commenting about what is going on in the world. I shall try to add my own slant by considering how the geopolitical situation may affect how financial advice is provided in the UK.

    Tony.Catt · 1 Apr 20255 min read
    DORA Compliance: Why UK firms should prepare for EU cyber resilience standards
    Industry Focus

    DORA Compliance: Why UK firms should prepare for EU cyber resilience standards

    Cyber threats continue to evolve at an alarming pace, posing significant risks to financial institutions and service providers across the UK and Europe.

    Richard Whittington · 1 Apr 20253 min read
    Bringing on new tech: Why strategy is the real game-changer
    Industry Focus

    Bringing on new tech: Why strategy is the real game-changer

    Ah, technology—a shiny, irresistible lure. It promises efficiency, speed, and innovation. Every business wants it, and who wouldn’t? The fear of being left behind can make us jump at every new tool, app, or platform that catches our eye – especially if we see others that we know doing just that!

    Michelle Hoskin · 1 Jan 20255 min read