
When CPD simply is not… CPD
Recently I witnessed what I would consider to be the wrong approach to Continuous Professional Development from both the firm and the individuals themselves.
Browse all articles across people aspects of regulation and people development within UK financial services

Recently I witnessed what I would consider to be the wrong approach to Continuous Professional Development from both the firm and the individuals themselves.

Recently I had the opportunity to progress my retirement plans and move to a three-day working week, which meant I moved firms. This of course brought not only new opportunities, but new challenges too.

Unintended consequences can be defined as the outcomes of a purposeful action that are not intended or foreseen, and can be applied to regulation, legislation, as well as to T&C Scheme design.

I hope Charles Dickens will forgive me for borrowing my title from one of his books, but it seemed to sum up the position some people will find themselves in, during this coming winter and beyond.

In the January edition of T-C News I wrote about “Empowering the Supervisor” in which I looked at the role of the Supervisor and the need to put people at the forefront of a T&C Scheme.

The FCA has focused on Diversity and Inclusion (D&I), as one of its main goals to change the mix of those working within the financial services industry, especially in senior and board roles. However, it had originally said little about those working directly with clients, or on the role of T&C in all of this.

A few months ago, I authored an article explaining my plans to bring a new solution using technology into my T&C Scheme, which was published in the October 2021 edition of T-C News under the title of “Expanding a T&C Scheme”, which was implemented in January this year.

This month I am focusing on some of my favourite things from my roles, first as an adviser subject to T&C, as a T&C supervisor, and then finally being responsible for multiple T&C schemes.

Back in the 1990s, LAUTRO launched Training & Competence for those providing advice to retail customers, introducing the requirements around qualifications and competency.

Like all disciplines and areas of work, T&C changes and evolves over time in response to what the industry and regulators see as the current and emerging risks to customers, and to businesses.

Whether you are a solo regulated firm having completed your first fit and proper assessments or a firm who is subject to the wider Training & Competence, MiFID, or Insurance Distribution Directive (IDD) competence and capability requirements, review and evaluation should be part of your routine practice.

Just what is a supervisor? Well, there are numerous definitions. One I found was “one’s immediate superior in the workplace,” which depends on how you, or they, define the term “superior.