Browse all articles across people aspects of regulation and people development within UK financial services
With empathy, structure and focused customer concern and service. It’s not a battle like it was in the 1990s; now we’re helping the customer to make a decision The Market Collapsed My first foray into mortgage and insurance sales was in late 1988, just as the double tax relief loophole came to an end.
“If anyone gives me an opportunity to further my knowledge and career development, I’ll always take it”, says Sarah Heath-Marshall, Community Protection Officer at Walsall Council.
11 Tips to Help Advance Your Online Live Training Think about using your LMS to store delegate names and creating a training path for them. This path would include many other resources which are part of the journey rather than extras.
Credit Services Association (CSA) is the UK trade body for the collections and debt purchase sector and an apprenticeships training provider offering specialist programmes in credit, collections, compliance, counter fraud and debt advice. CSA member company Lowell is one of Europe’s largest credit management companies with a mission to ‘make credit work better for all’.
“You’re not supposed to be sycophants; you’re supposed to be sceptical. (…) And having you in this building has made this workplace better. It keeps us honest, makes us work harder.
One of the advisers I most admired in my career was a broker called Joss. Behind her desk, in eye view of her clients, was a collage of thank you cards from all her satisfied clients. All her new clients would see these, read a few and immediately feel comfortable with Joss and her competence.
Over the next 2 months 2be Development Consultancy will be running online workshops as part of their Summer School Programme. All workshops under the Summer School are free to attend. To book your place(s) email office@t-cnews.com. There are 10 different workshop titles to choose from.
“It’s not what you know, but who you know”. The 2020s are delivering a significant update to that seemingly timeless cliché. Building business relationships continues to be relevant despite all the technology at our disposal. Ultimately, we are dealing with someone behind a computer or an app: not just talking to an algorithm.
We all love that team member who just gets it. The one who is on the same page as you, who knows where the business is heading and does all that they can (effortlessly) to help it get there!
In this article I want to address the elephant in the room – will the mixed model work for you?
Let’s get the elephant on the table – you can’t TRAIN your way to a good culture. That statement gives you the immediate option not to read any further if you think I am so wrong you can’t be bothered to read on.
The cost effective way to boost your credit, collections, compliance, counter fraud, and debt advice capability by Fiona Macaskill, Director of Learning & Development, Credit Services Association. Credit Services Association (CSA) is the only UK trade body for the collections and debt purchase industry with more than 250 member companies, employing approximately 11,000 people.
