Browse all articles across people aspects of regulation and people development within UK financial services
Maybe time to refresh your softer skills Smack in the middle of COVID-19, as home working became the norm and people sought a sanctuary of garden space, we decided to pop into a garden office showroom near Telford. Beneath the cavernous building, we sheltered from the torrential rain outside.
After having a former English teacher as my Line Manager many years ago, I developed a pet peeve of people using words without having really considered the meaning. There are two small nouns that I consider to be frequently used erroneously – TRUST and FAITH.
Don’t we all love those of our colleagues who constantly find themselves in a position of disorganisation? We all have them. The one’s that are always late for meetings, miss or misread emails, need to be chased for late reports or meeting notes, and always the last to update some spreadsheet or other.
How to successfully run a live On-Site Workshop when you have several people joining you online What is Hybrid Presenting? Hybrid training and presenting were never an issue before the Pandemic. During COVID, everyone was online continuously, so the problem didn’t rear its ugly head until people were allowed back out on site.
Like many consultants, I am of a certain age. I started my banking career just after the Financial Services Act came into force. I have seen the Regulator change many times and I suspect I will get to see another Regulator change before I retire.
There is no shortage of data in financial services. Yet there may be a shortage of understanding, appreciation and meaning when using it.
All firms need to consider what will happen to the business in the future, no matter whether the firm is small, medium-sized, or a national. In my experience many do not plan for succession, leaving them up against a wall when key individuals resign or decide to retire. Which could be a problem.
Tips, tricks and techniques to facilitate successful role-play sessions online Role-plays are firm favourites with learners and trainers, but only if they’re run properly. You’ll be familiar with how to work them in an on-site class situation. Small groups with a coach are ideal; the fishbowl lost its allure.
According to a UK government report from 2021, over 70% of apprentices aged 25 and over reported that their apprenticeship had helped them to progress in their career. Additionally, almost two-thirds of employers who offer apprenticeships reported that apprenticeships had led to higher staff retention rates and improved productivity.
Knowing that someone caused this phenomenon may help you solve it. The FCA Plays its Hand The FCA is again banging the drum of “Treating Customers Fairly”, or is it “Fair Treatment of Customers”? No, stop; it’s actually “The Consumer Duty”.
We’ve come a long way in the world of Financial Services in the last few decades. The days of ‘selling’ are long gone; we now advise on customer centric products, using customer focused processes.
The worlds of risk and compliance in financial services seem to thrive on the production of reports. Readers, however, do not always seem to thrive in quite the same way.
