Browse all articles across people aspects of regulation and people development within UK financial services
Building a business academy for financial Services Much has been sung about the virtuosity of planners, advisers with their technical mastery, their negotiation finesse, their ability to craft legacies for their clients. But what of the unsung heroes? The powerhouse of administrators, paraplanners and the practice/business managers?
In a world where leadership and learning are rapidly evolving, organisations must move fast to keep up. What drew me to the learning profession was the opportunity to help people truly transform. Yet, much of today’s learning is transactional — a tick-box exercise focused on short-term knowledge retention rather than real behavioural change.
In the heavily regulated world of financial services, we all know that compliance and customer fairness are at the forefront of industry concerns. The Financial Conduct Authority (FCA) place significant emphasis on ensuring firms design and sell financial products responsibly.
Equip advisers with psychological and NLP tools to better understand client hesitations, build rapport, and guide them through informed, confident decision-making. Why do Clients Hesitate? When faced with a complex world, chocked full of opinions, facts and generalisations, many potential clients struggle to understand our marketplace and hesitate to make decisions.
The Financial Conduct Authority’s (FCA) recent publication on good and poor practices related to Consumer Duty board reports highlights the critical role of governance in achieving fair outcomes for customers. Central to these findings is the emphasis on a board’s responsibility to effectively oversee, monitor and challenge organisational strategies and actions.
Happy New Year! – which it may or may not be. Remember how we approached 2024, which has not turned out exactly as we expected. 2025 now lies outstretched ahead of us, and we can already see some of the challenges it presents.
The UK government’s new Skills and Growth Levy represents a major shift in how businesses, including those in financial services, approach skills training and workforce development. While many details remain uncertain, one thing is clear: the levy has the potential to reshape the sector’s approach to talent development.
We have all attended roleplays, whether to facilitate one as a supervisor, or whether to actively participate either as perhaps the adviser or as the client. Roleplays are usually used as a demonstration of knowledge, skills, and behaviours, with perhaps coaching and learning. They may also be used as a corrective measure.
Have you ever thought ‘you’re not as bad as I heard you were’ or walked into a room and felt you were being judged when you were meeting some people for the first time? Well, it would appear that I am not alone in my thinking or experiences.
In the heart of every business, beneath the surface where shiny façades glimmer and words of promise float like clouds, lies the quiet truth of integrity. Many companies shine brightly, painting pictures of excellence and success for the world to see.
We are delighted to announce that T-CNews is able to bring you a collection of online workshops marketed as Summer School. Thanks to the generous sponsorship of Worksmart these workshops are completely free of charge if you work for an FCA authorised firm.
For some of us there comes a time when we make the decision, or the decision is made for us, to move to another firm. Whatever the reason, we need to really explore who the next role will be and exactly what the role will entail.
