Browse all articles across people aspects of regulation and people development within UK financial services
I take a relatively simplistic approach to T&C. Having worked with and managed several T&C schemes over the last few years as a contractor I maintain a firm belief from my days as both a manager and an adviser that not only does our industry has a tendency to over-complicate a lot of the work…
The implementation of the RDR was a watershed moment for the retail financial services industry. The move to mandate CPD for those working in retail financial advice highlighted the importance of maintaining competence. However, the emphasis on continuing professional development goes beyond compliance.
One of the aims of the Retail Distribution Review (‘RDR’), was to improve professional standards by introducing a minimum level of qualification for all investment advisers.
I used to love watching Sesame Street as a kid. It was an American TV show with Muppet style puppets. Every episode had some major learning point for us kids but we loved the programme for its colour, fun and songs. One of my favourite songs was the ABC song which ended.
Firms rarely take on would-be financial advisers with no previous advisory experience these days. Why would they when there are experienced advisers available and the requirements to get them up and running are considerably less onerous? But the industry needs would-be blood and it’s worth considering how to get this into your business.
“I don’t like your attitude” shouted my high school teacher as I was evicted from the class and demanded to appear in front of the Head Master. He gave me a complete dressing down and I swore from that point onwards to improve my attitude to school.
We here at Skills Exchange Towers have spent 50% of this year delivering Customer Service training at many levels and helping companies put their Customer Service Charter together and training ALL of their staff. (Yes, all. Everyone is in customer service.
I had an interesting conversation the other day about removing the standardised assessment categories at review meetings. There appears to be a desire to move away from pigeon-holing colleagues into the ‘the good, the bad and the ugly’ and using the sessions to identify and quantify development needs. Wonderful news.
If you are anything like me, you’ll have been glued to the television 24/7 this summer soaking up the amazing performance of Team GB at the Rio Olympics. And what a stunning success it was. So what are some of the lessons we can learn in T&C?
Apart from completing the Observation Form, there are a number of other aspects which although appear obvious and are often taken for granted or even ignored that, from a best practice perspective, a T&C Supervisor should look out for. Let’s start with pre-meeting preparation.
I recently had the pleasure of talking to a Business Psychologist about the characteristics displayed by both good and not so good sales people. Some of the questions posed certainly caused me to think and reflect on how selling has changed over the past few years.
There was research (and I use that term loosely) released recently (and I use that term loosely) which showed that the average delegate on a training course only recalls 20% of what they had been taught. Which to me isn’t as bad as it sounds.
