Browse all articles across people aspects of regulation and people development within UK financial services
From a regulatory perspective, managing people and their performance must be a key objective for any regulated firm. Where it works well, it helps to drive the performance of the business whilst also managing conduct risk or people risk. Two pretty important outcomes for any firm, regardless of their size.
Strange, when running courses (it’s what we do, in case you hadn’t noticed, well, we do other things like designing course, writing Ops Manuals and coaching and mentoring and thing but…) every now and again a certain topic crops up regularly and you start to wonder why.
Sight, sound, touch, taste, smell…..and common? How many senses do you use when planning your Customer Experience? If you are like many companies you might not have really given it any thought. If that’s the case you could be missing a trick. Why?
The hoops lenders will have to get consumers to jump through when they apply for a mortgage are getting higher – in fact not just high, but in some instances flaming. A consumer backlash could well follow.
“I said it to him very clear, I went and shouted in his ear.” Through The Looking Glass We do training but you know that, we hope; in training, we deal in the theoretical world but we still live in the real one.
Just before Christmas last year a customer of mine asked me the question “How do you self motivate yourself?” What a great question so here’s 10 secrets that I’ve discovered over the past 25 years that serve me well so I can self motivate myself.
Does training actually generate a sustainable return for the investment made by our clients? Having been in the industry for the last 15 years, I do truly believe it can…. However, it cannot be stated as a matter of fact or indeed a given perquisite.
Back in the day, before blended learning, when it came to training, we had “events”, when everyone had ILT although it wasn’t called that then (Instructor Lead Training) whether they liked it or not. There was one colour and it was black.
Everything in life is “risky” – life is uncertain and even a “no-brainer” can produce unexpected results. So how do you make better decisions, when there can be no certainty about the “best” decision? There’s a perception that improving decision-making is easy – just “be logical”.
Michael Douglas is famous for quoting in the original Wall Street film – “Lunch is for Wimps” The same quote can be used for soft skills.
Soft skills. You know what I mean: presentation skills, effective communication, teamwork, time management… It’s not really as important as the Advanced Excel Modelling or Leveraged Loans training. It’s all just common sense stuff, isn’t it? Perhaps it’s time for a re-brand.
By Len Horridge from The Skills Exchange Happy New Year, of course… so, another year over, as John Lennon sang. You learn a lot in a year. So, what did we learn in 2013?
