Browse all articles across people aspects of regulation and people development within UK financial services
I’ll take a bet with you that your initial response whenever this question is posed is ‘my family’. If you are then asked to rank your top three priorities, I would hazard a guess that you would still rank your family first, then either your friends or work, followed by an interest or a hobby.
The phrase “Knowledge is Power” is often attributed to Francis Bacon, the English philosopher and statesman who used it to describe the way to enlightenment and a better world.
To achieve a culture of regular coaching being the way we work around here, here are 20 tips to help you in your busy call centre environment: Have a policy of shutting down email from 10am for all coaches, that way you can swarm over your people and conduct side by side coaching, which is…
We spend a great deal of our time training people about the power of communication and how to improve their own communication. To be honest, almost everything we cover for companies, and there is a lot, has communication at its core.
Probably like many of us in Training and Competence(T&C) I have spent much of my time working with colleagues who are already experienced professionals already in the firm or experienced joiners from another firm.
Nowadays it feels like everyone wants your feedback. You order a sofa and you are requested to provide your feedback on the ordering process; you take a call from your bank and they want feedback on the adviser; you return from your holiday and they want to know ‘how was it for you?’.
If you look at the CII AF exam pass rates, they don’t look pretty. For the written technical AF exams, these range between only 44% and 50% which suggests that many people would benefit from avoiding some of the key pitfalls.
It was on the fourth floor in the Boardroom in Mayfair on a cold November morning. My client was presenting to a small group of buyers and she had asked me to observe and give her some feedback on her presentation skills.
Hopefully, you aren‘t receiving any more GDPR emails. But if you are reading this, it means you have agreed to receive emails from The Skills Exchange and waste seven and a half minutes reading this article. I thank you.
Six months ago, my eldest son attended a First Aid course. We knew it was a full weekend of learning; we also knew there would be a practical exam at the end, so we were a little apprehensive about his ability to cope with the situation.
We all have to present information or an idea or a proposal and we aim to achieve maximum understanding of our message. This is core to presenting, but how do we do it effectively? My holiday to France this year is always a challenge when it comes to speaking to the French shopkeeper or passers-by.
What really is good coaching? People often ask me this and why it’s so effective. I heard a vivid quote the other day, I just had to share with you, “Good coaching is helping people to get out of their own way.” That’s astute don’t you think?
