166 articles

    Opinion & Insight

    Browse all articles across people aspects of regulation and people development within UK financial services

    Regulatory fines – do they improve the way firms treat customers?
    Opinion & Insight

    Regulatory fines – do they improve the way firms treat customers?

    It gives me no pleasure to write about regulatory fines – it really doesn’t! As a columnist, such sanctions are ‘low hanging fruit’ as far as article ideas go, but that is not the point.

    Nick Baxter · 1 Jan 20213 min read
    CII July 2020 exams – Bumps, blockages and booby traps
    Opinion & Insight

    CII July 2020 exams – Bumps, blockages and booby traps

    So, the CII July 2020 remote exams have come and gone with many experiencing technical issues from the offset. What sort of problems did participants experience, and should you let this affect your future exam decisions?

    Gayle Conway · 30 Sept 20203 min read
    Value for money in pensions – why it is so important?
    Opinion & Insight

    Value for money in pensions – why it is so important?

    We have seen two regulatory publications over the pandemic one from the FCA and the other from the pension strategy team of the DWP. The FCA have produced CP20/09- “Driving value for Money in Pensions” and the DWP the less snappy “Improving outcomes for members of contribution pension schemes”.

    Henry Tapper · 30 Sept 20206 min read
    Training for the new normal
    Opinion & Insight

    Training for the new normal

    At the time of writing, the UK appeared to be teetering on the brink of following Spain and France back towards a world of work that looks anything but normal. It could be some time yet before we find out exactly what the much anticipated ‘new normal’ looks like.

    Nikki Bennett · 30 Sept 20203 min read
    Emerging risks – especially in a crisis
    Opinion & Insight

    Emerging risks – especially in a crisis

    I thought I would follow up my column in the last edition, ‘Business as usual [‘BAU’] – even in a crisis’ with what I consider a natural follow-on, ‘Emerging risks – especially in a crisis’.

    Nick Baxter · 30 Sept 20203 min read
    5 Conduct Questions – Conducting ourselves properly?
    Opinion & Insight

    5 Conduct Questions – Conducting ourselves properly?

    In 2019 the FCA embarked on engagement work entitled 5 Conduct Question Programme, an exercise to establish, across wholesale banks, how effective firms had been at embedding the desired changes among staff.

    Julia Kirkland · 30 Sept 20203 min read
    Managing staff working from home
    Opinion & Insight

    Managing staff working from home

    Getting the best from people working from home has lately become a core skill for many UK managers. Given how suddenly Covid-19 accelerated a pre-existing trend towards remote working, many have been learning through experience. Some lessons have been learned the hard way.

    Andy Payne · 30 Jun 20204 min read
    Defined benefit transfers: CP19/25 becomes PS20/6…
    Opinion & Insight

    Defined benefit transfers: CP19/25 becomes PS20/6…

    On 5 June 2020 the FCA issued new rules and guidance on a variety of subjects directly related to defined benefit pension transfers advice and guidance and these will be effective from 1 October 2020.

    Gayle Conway · 30 Jun 20203 min read
    Unintended consequences
    Opinion & Insight

    Unintended consequences

    Here, now 3 months into the COVID outbreak in the UK what are the issue for our Asset Management and Wholesale firms – goodness where to start?

    Julia Kirkland · 30 Jun 20203 min read
    Business as usual – even in a crisis
    Opinion & Insight

    Business as usual – even in a crisis

    For many firms, current working methods, processes and procedures are far from ‘business as usual’. Most financial service firms have had to adapt to a new world of remote working and social distancing; nothing is the same.

    Nick Baxter · 30 Jun 20203 min read
    Working and learning from home
    Opinion & Insight

    Working and learning from home

    According to figures from the Office for National Statistics, by 2017 more than five million of us were spending some or all of our time working from home. That figure seems certain to have increased since then. But now in 2020 – at least temporarily – COVID-19 must have pushed those numbers massively higher.

    Nikki Bennett · 31 Mar 20202 min read
    Strange new world
    Opinion & Insight

    Strange new world

    Of course, the phrase is normally Brave New World, however, as I write events seem to be moving hour by hour. We all have to believe that on the other side of COVID 19 the economic wheels of industry will return to normal, but I can’ help but think many things will be changed.

    Julia Kirkland · 31 Mar 20203 min read