Browse all articles across people aspects of regulation and people development within UK financial services
The FCA opened the new year with a Dear CEO letter entitled “non-financial misconduct in wholesale general insurance firms”. Once again, the regulator used the theme of poor culture in financial services firms leading directly to harm to consumers, firms and the market. They have now added the impact on employees to this list.
It’s no wonder that the FCA and the PRA have come together to call for the enhancement of operational resilience in firms and financial market infrastructures (FMIs). May you live in interesting times We certainly are at the moment.
You never think fraud will happen to you. Until it happens. Being a victim is a very personal, often life-changing experience. But are firms doing enough to educate staff and customers about how to prevent it?
I am sorry to add to the column inches devoted to Covid 19, but I keep being asked, mainly by my wife, how it is affecting my business. We now move into an era where Socially Responsible Investment should be replaced by Socially Responsible Activity.
If you’re motivated by the fear of past events, you’ll behave a certain way – but being motivated by the future and by what you can achieve totally changes the game. According to the dictionary, ‘compliance can be defined as the act of conforming, acquiescing or yielding.
This article was composed on the day after the Government closed down the pubs, restaurants cinemas and theatres. It’s a day after the Treasury announced that it would subsidise the wages of those ‘furloughed” by their employers by up to 80% or £2500, for at least three months.
In March 2019, the Government published its first Financial Inclusion report. So how can everyone have access to useful and affordable financial products and services? Emma Parnell, Digital Learning Designer at Unicorn Training (an Access company), looks at why financial inclusion matters to all who work in financial services. In the UK more than 1.
A new year and another year of regulatory change in prospect, here are some themes that I expect will come under the regulatory microscope in 2020. Time to consult the crystal ball.
In my last article I introduced you to financial services’ best-kept secret: the BS 8453 Compliance framework for regulated financial services firms, which was developed in 2011 with the sole intention of establishing a professional framework for an effective compliance management system. So, almost a decade on, what impact have we seen?
There is increasing evidence that addressing sustainability can be good for business as well as the planet. We look at how the shifting emphasis towards values-based consumption is placing the onus on companies to take the lead – and ask what businesses are doing to recognise this.
“That will do nicely sir!” Some of you are old enough to recall this American Express advertisement from the 1970s & 80s and its approach to marketing financial services, nicely positioning its products at its target market not by function, but by status: what the card says about you.
There has been a lot of discussion, media interest, political decisions, conferences, etc on the subject of diversity with the emphasis being on the benefits that increased diversity can bring to organisations.
