200 articles

    Industry Focus

    Browse all articles across people aspects of regulation and people development within UK financial services

    Carillion: “It’s just words, isn’t it?” Lessons from an unintentional demolition
    Industry Focus

    Carillion: “It’s just words, isn’t it?” Lessons from an unintentional demolition

    If you are involved in the biggest demolition job in over a decade, you can expect that it will take a while for the dust to settle.

    Phil Ingle · 2 Apr 20185 min read
    What is CDC and does it matter?
    Industry Focus

    What is CDC and does it matter?

    A Collective Defined Contribution scheme pools the contributions and pays a variable pension to members from the common pool. Unlike a conventional DC scheme, there are no individual investment accounts which ring fence each member’s contributions and investments. Collective Defined Contribution Schemes are back in the news.

    Henry Tapper · 22 Dec 20176 min read
    Does your culture support SMCR?
    Industry Focus

    Does your culture support SMCR?

    What would you say if the regulator asked “Does your culture support the Senior Managers and Certification regime? And if the answer is yes could you answer their follow-up question –“What evidence have you got that it does”?

    Philippa Grocott · 22 Dec 20176 min read
    Ask the experts: Governance of cryptocurrencies
    Industry Focus

    Ask the experts: Governance of cryptocurrencies

    Professor Michael Mainelli, chairman of Z/Yen Group, outlines the current state and future challenges of cryptocurrency governance. By Jake Matthew. Republished with permission from the Chartered Institute for Securities and Investment (CISI). A cryptocurrency operates independently of a central bank and uses an encrypted digital currency to regulate units and verification of fund transfers.

    CISI · 22 Dec 20177 min read
    Embedding complex concepts using microlearning
    Industry Focus

    Embedding complex concepts using microlearning

    ‘They say that small is beautiful. So, when it comes to embedding complex concepts that have a direct impact on staff behaviour – such as the new General Data Protection Regulation (GDPR) – microlearning has a vital role to play.

    Simon.Mercer · 3 Oct 20175 min read
    What makes good people do bad things?
    Industry Focus

    What makes good people do bad things?

    Research by the CISI reveals that individuals believe some misdemeanours are more acceptable than others. What drives our behaviour, and is there anything we can do to avoid falling into behavioural potholes? Picture this – you attend the birthday party of a close friend.

    Rebecca Aston · 3 Oct 20179 min read
    Complaints – will we ever link dissatisfaction to treating customers fairly?
    Industry Focus

    Complaints – will we ever link dissatisfaction to treating customers fairly?

    The six-monthly release of Financial Ombudsman Service [‘FOS’] complaints data to the end of June 2017 have just been issued.

    Nick Baxter · 3 Oct 20173 min read
    To charge or not to charge? – that is the question
    Industry Focus

    To charge or not to charge? – that is the question

    Is the panic starting to set in with the deadline for MiFID II looming on the 3rd January? Recently it feels as though a day doesn’t go by without a new report outlining firms’ readiness.

    Julia Kirkland · 3 Oct 20173 min read
    20:20 Vision
    Industry Focus

    20:20 Vision

    Since the Government introduced the new Apprenticeship Levy, barely a day has gone by without a call coming through to CSA headquarters wanting further details on what it all means and how the Association can help its members use the Levy.

    Fiona Macaskill · 3 Oct 20174 min read
    We need more than a ‘pin-stickers guide to workplace pensions’
    Industry Focus

    We need more than a ‘pin-stickers guide to workplace pensions’

    Steve Bee once told me that all workplace pensions are the same. In the context of the conversation (getting small employers to choose the right one), I knew what he meant, it is as hard for small employers to pick a winning pension provider as for me to pick the winner of the grand national.

    Henry Tapper · 3 Oct 20177 min read
    SM&CR Who is wearing your Cultural ‘Fitbit’?
    Industry Focus

    SM&CR Who is wearing your Cultural ‘Fitbit’?

    My 13 year old daughter recently celebrated earning her ‘Skydiver’ badge and is also a newly appointed member of the ‘Hawaii Club.’ These ‘awards’ have been presented to her, along with weekly progress reports by the automated reporting of her new wrist worn fitness tracker.

    Carl Redfern · 30 Jun 20179 min read
    SM&CR Struggling to make sense? -Let’s break it down
    Industry Focus

    SM&CR Struggling to make sense? -Let’s break it down

    In a conference room overlooking the 02 earlier this summer, two women sat face-to-face discussing regulation.

    Simon.Mercer · 30 Jun 20177 min read