Why “Reasonable Steps” now means evidencing outcomes at scale
The FCA’s Consumer Duty requires firms to take “reasonable steps” to deliver good outcomes for…
Author Jamie Hunter
Jamie Hunter
Jamie Hunter is Chief Operating Officer at Aveni.ai. He spent 13 years in the investment industry and latterly was Head of Business Partnering and Planning for Aberdeen Standard Investments.
Five crucial improvement areas for Consumer Duty compliance in Banking and Insurance
Financial pressure, complex claims and rising customer expectations are reshaping how banks and insurers operate.…
“Trust Me, I’m Compliant”: Why compliance is critical to consumer confidence
In the world of financial advice, trust is everything. It brings clients through the door,…
The ascendency of the CRO – why Consumer Duty is revolutionising the role
Consumer Duty is driving positive change across Financial services; but with that comes challenge. Chief…