Walking the talk
According to the much-respected biannual UK Customer Satisfaction Index (UKCSI) into national standards of customer…
Author Adrian Harvey
Adrian Harvey
Adrian Harvey is Chairman at Elephants Don't Forget. Elephants Don’t Forget are world leaders in the use of Artificial Intelligence to augment how each employee learns, retains and evidences in-role knowledge and competency. We support employee competency and compliance training of some the world’s most recognised brands including Microsoft, Vodafone, Experian, Allianz, Old Mutual, Aviva, Eon and Volvo.
Learnings from 2025
Did you know that we forget a huge amount of what we learn, and even…
Consumer Duty board report – Ticking boxes fails
I’m writing this article a week before the deadline for the second annual Consumer Duty…
Letting the side down
As a father of twin, near-20-year-old sons, it has always struck me how different their…
Training & Competency EVP differentiator
At the end of 2024, I was flattered to be asked by the editor of…
Nostradamus 2025
Okay, this is now my third article – part one and part two are here…
It’s time for change: Equipping employees for the Consumer Duty era
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…
Consumer Duty unintended consequences: Good intentions, chaotic execution?
Is the sector being unfairly targeted by an overzealous regulator, or is it just being…
Cyber security training doesn’t work!
A somewhat contentious title to this month’s article. However, please don’t shoot the messenger –…
Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…