Browse all articles across people aspects of regulation and people development within UK financial services
OUTCOMES To define Trust and how it is an essential part of Consumer Duty Regulations To be able to measure Trust across the 4 components To monitor Trust to evaluate performance To know the steps to repair Trust when necessary Copy Slides >>> Transcript Welcome to today’s session on consumer duty.
Introduction The new Consumer Duty regulations came into effect on 31 July. It is now that all the real challenges start as you embed all the changes. As part of this process you will come across aspects that either have not gone as expected, possibly overlooked or could simply work better.
The FCA provides guidance that all firms should consider having a T&C scheme. Even for those employees who perform activities that fall outside the scope of Appendix 1 of the T&C sourcebook should be considered. All T&C schemes can and do become less effective if they are not reviewed periodically.
Under the new consumer duty regulations firms will have to demonstrate, through evidence, how they deliver good consumer outcomes. The move to a more data led approach has resulted in companies seeking ways to demonstrate this requirement for the board to review through an annual report which will be challenged by the consumer duty champion.
The FCA has published their policy statement PS22/9 on the new Consumer Duty. The changes will affect your T&C schemes. View the video to find out why.
In this short presentation we will look at the proposed Consumer Duty Regulations and how they might impact on your T&C schemes.
OBJECTIVES Examine the 4 stage assessment process, methods of assessment, rules and types of evidence, and assessment traps that need to be considered when building a portfolio of evidence to determine an individual’s competence. Analyse the characteristic traits of an activity manager and the steps you need to take to be a competence manager.
OBJECTIVES To examine the meaning of competence and how it might differ from professionalism. To take a job description and go through a process of how you might develop competence standards and create a skills gap analysis.
This is a 20 minute video OBJECTIVES To work through the regulations that govern a FIT and proper assessment under the Certification Regime to understand how the approaches to conducting FIT and Proper checks has changed OUTCOMES To understand the key components of a FIT and Proper check To be able to apply the…
Objectives To examine the regulations relating to the scope of the Certification Regime and how the categories of membership apply to firms. Some test questions are set out towards the end of this post.
Objectives To work through the increased SMR regulations as they apply to enhanced firms and capture the key changes that affect firms. Some test questions are set out towards the end of this post.
Objectives To work through the increased SMR regulations as they apply to core firms and capture the key changes that affect firms, Some test questions are set out towards the end of this post.
