Date/Time
Date(s) - 18/12/2025
10:00 am - 12:00 pm
Categories
Introduction
As part of the changes introduced by Consumer Duty the FCA expects that all firms will review their people policies to reflect how they have incorporated the changes. This includes your T&C scheme. In this 2 hour workshop we take a closer look at how your T&C schemes might be affected and discuss practical ways of addressing any issues identified.
Workshop Outcomes
- To understand how the new Consumer Duty affects your approach to T&C
- To know why culture plays such an important role and why T&C is affected
- To describe a good consumer outcome
- To understand the relationship between good consumer outcomes and competence
- To be able to define the standards expected of a competent person
- To assess the impact of T&C on people not engaged in Appendix 1 activities
- To identify the impact of consumer biases on your customers and how you should respond
- To be aware of the critical skills to help put your customers in a place to make informed decisions
- To review how all these changes impact upon your Fit and Proper assessments
- To link T&C management information to support board reporting and the importance of an outside in approach
- To review the role of customer coaching in evidencing good consumer outcomes
- To be aware of how all these aspects affect day to day supervision
Dates
18 December
29 January
Easy Booking
Email office@t-cnews.com with your booking. We will issue an email to confirm your booking and an invoice. A further email is issued 2 days before the event containing the joining link. Please note this is a Teams based event.
How much does it cost to attend?
Delegate Price £95+VAT
Please note
These events are workshops not webinars. Delegates are asked to have their microphone enabled and ideally their camera engaged. These sessions are not recorded.
